CUSTOMER SERVICE
Shipping & Delivery
Tracked, discreet packaging shipped from our Helsinki warehouse to every EU country. Same-day dispatch on orders placed before 14:00 EET.
SAME-DAY DISPATCH
Order before 14:00 EET on a business day and your parcel ships the same day from Helsinki.
Delivery times
- Finland — 1–2 business days
- Sweden, Estonia, Denmark — 2–4 business days
- Germany, Netherlands, Belgium, France — 3–5 business days
- Spain, Italy, Portugal — 4–7 business days
- Other EU — 4–8 business days
All shipments are tracked end-to-end. You receive a tracking link by email as soon as the parcel leaves our warehouse.
Our carriers
- Posti / SmartPOST — Finland & Baltics
- DHL Parcel — Germany, Benelux, France
- DPD — Southern & Central Europe
- UPS — Express EU shipments
Shipping costs
- Standard tracked shipping from €4.90
- Free shipping on orders over €100 (Finland) and over €105 (rest of EU)
- Express options available at checkout where supported
Discreet packaging
All orders are shipped in plain, unmarked packaging to protect your privacy. There is no external indication of contents containing nicotine. Only the carrier label is visible.
Age verification on delivery
By Finnish and EU law, nicotine products may only be sold to adults aged 18+. Carriers may request ID upon delivery. Parcels cannot be left in a mailbox or with a third party under 18.